Refund Policy

A paid plan (Pro) is fully refunded if you request it within 7 days of the payment date and have not used it during that time.

After 7 days, or if there is a usage record, payments are not refunded. If you cancel, you keep Pro until the end of the billing period, after which the workspace returns to the free plan.

Seat reductions take effect from the next billing date, and fees for the current billing period are not refunded.

An AI credit pack is fully refunded within 7 days of purchase if none of it has been used.

Foreign-currency payments are processed by Paddle as the Merchant of Record, and broader rights under the consumer protection law of your country of residence apply where they exist.

The Pro plan renews automatically every month. The monthly fee includes 3 editor seats by default, and each additional editor seat adds the per-seat fee. Even with no additional seats, the minimum monthly fee is that of one editor seat. The per-seat fee is posted on the pricing page.

You may withdraw from a paid plan purchase and receive a full refund within 7 days of the payment date (first payment or monthly renewal) if you have not used the paid plan during that time. "Not used" means that, since the payment, there is no record of saved edits (creating or changing scenes, schedules, documents, storyboards, comments and so on) or AI feature use in the workspace's projects.

This refund also covers seat additions paid in the same billing period, and the subscription ends immediately and returns to the free plan. Refunds are processed as a cancellation to the card used and may take 3 to 7 business days depending on the card issuer.

After 7 days, or if there is a usage record, payments are not refunded.

If we fail to provide the Service properly for reasons attributable to us (such as an outage lasting 24 hours or more in a row), we will refund an amount proportional to the period you could not use, or extend your period of use, regardless of the rules above.

For payments with a discount coupon, refunds are based on the amount actually paid.

If you add seats, an amount prorated for the remaining billing period for the added billable seats is charged and applied immediately.

If you reduce seats, you keep the current number of seats for this billing period and the reduced fee is charged from the next billing date. Fees for the current billing period are not refunded.

You cannot reduce seats below the number of editors in use.

A purchased AI credit pack may be withdrawn and fully refunded within 7 days of purchase if none of it has been used.

Packs that have been partly used are not refunded.

Purchased credits can be used for one year from purchase and cannot be exchanged for cash or moved to another workspace. The base credits included in a plan each month are not purchased, so they are not refundable, and they do not carry over to the next month.

After you cancel, you keep using the Pro plan until the end of the period already paid for, after which the workspace returns to the free plan. No further payment is taken.

You may undo the cancellation before the workspace returns to the free plan.

Cancelling does not by itself refund amounts already paid. Refunds are available when the 7-day unused rule in "Subscription (Pro) refunds" applies.

Payments in Korean won are processed by the payment service provider we designate (PayApp or Toss Payments, Republic of Korea).

If you are outside the Republic of Korea and pay in a foreign currency (such as US dollars), Paddle.com Market Limited (United Kingdom, "Paddle") processes the order as the Merchant of Record. In that case Paddle's buyer terms also apply, and receipts and taxes such as VAT or sales tax are issued and charged in Paddle's name. Foreign-currency prices do not include tax, which may be added at checkout based on your country of residence.

For payments processed by Paddle, receipt and tax enquiries and refunds may be handled through Paddle, and we ask Paddle to issue refunds according to the same rules as this policy (Article 9 of the Terms of Service).

The payment provider is set when you first pay and cannot be changed while a subscription is active.

For users in the Republic of Korea, the Act on the Consumer Protection in Electronic Commerce applies. Withdrawal may be limited once the supply of digital content has started, and we tell you this before payment. Where the law is more favourable to you, the law prevails.

If the mandatory consumer protection law of your country of residence gives you a longer withdrawal period or broader refund rights (for example, the 14-day right of withdrawal for consumers in the European Union or the United Kingdom), those rights apply.

Where such law allows the right of withdrawal to end once a digital service starts with your express consent and acknowledgement, we will ask for that consent before the service starts.

Pro refunds within 7 days (unused): request them on the plan and billing screen in the Service.

AI credit pack refunds, refunds for outages and any other enquiries: email customer support (contact@innople.com) including your workspace name and the payment date so we can check quickly.

If you paid through Paddle, request a refund the same way and we will ask Paddle to issue it. Receipt and tax enquiries may be handled through Paddle.

Business: Innople · Business registration number 476-45-00038 · Phone +82-2-523-2939